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GroupOne Health Source Blog

GroupOne Revenue Cycle Blog 

Insights to guide your practice.

 

Happy Staff, Happy Patients: Improving Healthcare Staff Happiness

by Kaitlyn Houseman on May 27, 2017

Unhappy staff at your practice? Now, more than ever, having happier and more engaged employees is crucial to your practice's success. The shift to value-based care is placing a new kind of importance on patient satisfaction and with the reputational effects coming with the Merit-based Incentive Payment System, practices can't afford to ignore patient experience and satisfaction. 

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Topics: Revenue Cycle Management, Patient Engagement

The Beginners Quick Start Guide to Text Messaging Patients

by Kaitlyn Houseman on August 12, 2016

Text messaging is fully integrated into millions of people's lives and is a convenient, less obtrusive alternative to the phone call. With 97% of Americans using their phones to text, many physicians are wondering how to incorporate text message communication into their practices.

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Topics: Revenue Cycle Management, EHR, Patient Engagement

Do Patients Hate Your Website?

by Kaitlyn Houseman on August 6, 2016

Someone needs to tell you: Your website matters. It matters as much as, if not more than, your actual brick and mortar office. For many, it is their first experience of your practice. It is the first impression you make on many of your patients or patients-to-be (or not to be, depending on how that impression goes…). 

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Topics: Revenue Cycle Management, Patient Engagement, Marketing

[Infographic] The Impact of Nursing Leadership Styles on Patient Outcomes

by Tim Wayne on May 20, 2016

Between declining reimbursement, new incentive programs, and keeping pace with the competitive industry of healthcare, healthcare managers and leaders are in a constant struggle to become more efficient and effective. Healthcare is becoming increasingly complex, and juggling these modern day challenges while still being a good leader and providing effective care for patients can be challenging to say the least.

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Topics: Revenue Cycle Management, Patient Engagement

What Is the Patient Experience?

by Kaitlyn Houseman on April 26, 2016

The concept of "patient experience" seems straightforward however, there are widely varying views among people in the healthcare industry as to what the "patient experience" really means. Nearly three-quarters of respondents (74%) to the  2013 HealthLeaders Media Patient Experience Leadership Survey expect to focus on patient experience training and education over the next three years. The patient experience is clearly a priority but what is it?

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Topics: Revenue Cycle Management, Patient Engagement

10 Disruptive Healthcare Companies to Watch

by Kaitlyn Houseman on March 10, 2016

Disruption by technology has affected more industries than it has left alone, and many involve things you do and use every day. For example, Facebook Messenger disrupted SMS messaging, Amazon disrupted eBooks, and Uber disrupted the taxi industry. Healthcare is no exception, experiencing disruption in the form of telemedicine, new devices, and new care delivery paradigms.

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Topics: Revenue Cycle Management, eClinicalWorks, Patient Engagement

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