Data from pilot programs demonstrates dramatic RCM improvements, including an 11% increase in payments, 6% increase in charge and payment per claim, and a 58% reduction in claim payment times, prompting move to expand access beyond full-service clients.
DATELINE: INDIANAPOLIS, IN
Revele, a leader in healthcare revenue cycle management (RCM) and technology services for over 30 years, today announced that its highly successful RISE (Revenue, Insight, Strategy, Execution) program is now available as a standalone consulting service for any medical practice using the eClinicalWorks (eCW) Electronic Health Record (EHR) system. This strategic decision was driven by overwhelming, quantifiable evidence of the program's success in optimizing practice performance and financial outcomes for its full-service RCM clients.
The RISE program, a comprehensive suite of consulting, discovery, and implementation services, was previously offered exclusively to practices engaged in Revele’s end-to-end RCM solution. The move to unbundle these services makes Revele’s deep, process-oriented eCW expertise accessible to a broader market of healthcare organizations that manage their billing in-house but seek to maximize their investment in the eCW platform. "Our mission has always been to simplify the business of medicine for our partners," said Arun Murali, CEO of Revele. "We have seen the transformative impact of the RISE methodology time and again. The data is undeniable. By making RISE available to all eCW users, we empower more practices to close the gap between their current performance and their full potential, turning their EHR into a genuine engine for growth and efficiency.”
The decision to expand access was driven by compelling performance data from practices that successfully completed the program. A recent case study analysis presented to a client’s finance committee highlighted the transformative impact of implementing the RISE framework. Within just four months, a pilot practice in Revele's new RISE program achieved the following outstanding results:
- 11.4% increase in monthly collections,
- 6% increase in charge and payment amount per claim
- 81% reduction in costly write-offs,
- 7.3% improvement in Net Collection Rate (NCR).
- 74% cut in average time to submit claims
- 58% reduction in claim payment time
These metrics highlight the framework's powerful impact on both financial and operational performance. Equally impressive, the financial outcomes from the first four months alone surpassed the program's cost by a factor of more than 20. As the improvements continue to build, the ROI of the project is expected to grow exponentially, further enhancing its long-term value.
Client feedback has been instrumental in validating the program's value. "The impact was immediate and clear," said a participating RCM Director from a client organization. "Revele's proactive and strategic approach is a sharp contrast to other vendors. Their work mitigated what could have been over $700,000 in unresolved adjustments, demonstrating the immense value of their expertise and deep understanding of the revenue cycle."
The Revele RISE program follows a structured, three-phase methodology: Discovery, Build, and Implement. Revele’s eCW experts conduct a deep analysis of a practice's financial and operational health to identify root-cause issues. They then create a custom blueprint for improvement and work closely with the practice to implement and sustain the change. Key areas of focus include RCM workflow automation, advanced eCW reporting and analytics, front-desk and patient access optimization, and clinical and coding efficacy to ensure billing accuracy and compliance.
About Revele
Revele is an industry-leading revenue cycle management (RCM) and consulting firm with over 30 years of experience specializing in healthcare organizations. Revele supports nearly 1,000 providers across all 50 U.S. states. For nearly two decades, Revele was one of the largest and most successful Value-Added Resellers (VAR) for eClinicalWorks (eCW), helping thousands of providers maximize their results on the platform. Revele’s unique approach involves working directly within a client's own eCW system, providing unparalleled transparency and collaborative partnership. This combination of "real-world" RCM best practices, deep consulting DNA, and unrivaled eCW expertise allows Revele to optimize EHRs and revenue cycles more effectively than anyone in the industry.
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