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Revele’s Approach to the COVID-19 Pandemic

For the past several weeks, Revele has been and continues to closely monitor updates provided by the Center for Disease Control, World Health Organization, and Centers for Medicare & Medicaid Services regarding coronavirus (COVID-19) and keeping those who are affected in our thoughts. 

At Revele, our employees and customers are our top priority. In response to COVID-19, Revele has developed a COVID-19 task force to ensure business continuity plans to support clients and is following the guidance of health authorities to ensure our employees are healthy. Today, our revenue cycle management services remain stable and uninterrupted. We are a global community that exists to improve the quality of life and are committed to doing our part as our clients bravely work to respond to COVID-19. 

 

Travel

Revele has temporarily suspended all travel. We will continue to leverage our cloud-based communication and meeting tools to remain in close contact with colleagues and clients until the high risk of coronavirus exposure has passed.

 

Work from Home Policy

Revele has asked all U.S. based employees to work from home until further notice. This transition, while temporary, will ensure minimal impact on Revele’s Patient Services Call Center.

Prime Minister Modi announced a public curfew on March 22 from 7:00 am to 9:00 pm. State and local governments throughout India have extended these restrictions, which impacts all three Revele India office locations. In response to these restrictions, Revele India offices in Bangalore, Coimbatore, and Chennai will be closed from Tuesday, March 24 until further notice to reduce the potential exposure and transmission of COVID-19. The Revele COVID-19 task force has temporarily transitioned essential personnel in Revele India to a remote work environment to comply with Indian government orders.

Both Revele and Revele India have the technology, infrastructure, and security protocols in place to work entirely remotely. We will continue to follow the guidance provided by both US and Indian governments as well as from the Centers for Disease Control and Prevention.

 

Our Clients

At Revele, we are proud to work with and serve those in healthcare that continue to demonstrate the utmost courage and bravery as we work to overcome this unforeseen challenge together. Revele will continue to service and support our customers, and we do not anticipate any disruptions to our business or changes in the quality of services that customers have come to expect from us.

Revele is helping customers improve access to health care from home to minimize the impact and spread of the virus. Our eClinicalWorks teams are actively working with clients to ensure proper activation and adoption of TeleVisits while Revele’s medical coding, billing, and Client Success Teams continue to provide coding and billing education and guidance to clients to minimize revenue cycle disruptions.

We will keep you updated with any relevant information regarding our response to COVID-19 and welcome your feedback on ways that we can help during this time.

Revele has developed a page dedicated to COVID-19 resources here and will continue to monitor and update this information as more details become available regarding telehealth and COVID-19 in regards to medical coding and billing.

 

Business Continuity

Revele has business continuity plans in place and has had the capability for associates to work remotely for years. Revele is prepared to continue delivering the same level of service during this time and has implemented measures to continue providing an uninterrupted service experience to clients and their patients. If an employee is ill and unable to work, Revele will make accommodations to cover work in their absence.

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