Revele - The Favorite RCM Firm for eClinicalWorks Users

Scope of Work
Onboarding and Implementation

Onboarding Process

A Project Kick-Off Call will be scheduled upon receiving the signed contract to introduce those individuals that will be assisting during your onboarding process. During this call we will cover the New Client Discovery Form (NCDF) and set a deadline for the submission of the NCDF. We will also discuss expectations in terms of timeline and set deadlines for tasks to be completed. This call also serves as an opportunity for you to ask questions. 

As part of the implementation process, we will need to analyze your current RCM operations and existing clinical workflows. After analyzing the current state of your revenue cycle management, our team of experts will develop training sessions that assist with:

• RCM Best Practices
• Process and Workflow with Revele’s RCM
• Revele Policies and Guidelines
• Understanding the Roles and Responsibilities of Each Party
• Add-On Tools and Technology Use

The Project Manager/Coordinator roles oversee the implementation process and work with practice staff and across teams at Revele to manage:

• Project expectations
• Scheduling & deadlines
• Execution of tasks

Additional Solutions

Revele does not charge a setup fee for its medical billing services.  As indicated below, Revele’s base fee covers the following “add-on” tools and services in addition to full RCM services:

• eClinicalWorks Training & Optimization eClinicalWorks training, software setup and configuration, and startup implementation services are included. As a Revele RCM client, your practice will receive annual training hours at no additional cost alongside an annual database review to assist in the overall optimization and use of eClinicalWorks. **Revele would provide up to ____ hours of eCW training, software setup and configuration, and startup implementation services. Normally provided at $750 per day, these services will be provided at no cost, but Client shall be responsible for any related travel expenses ($250 per day per trainer plus airfare). Client shall be responsible for paying a deposit equal to 50% of the estimated travel expenses before Revele provides services indicated in this paragraph. Revele shall provide the client with the estimated amount due.
• Waystar Clearinghouse, Statements, and RCM Technologies Waystar’s innovative technology simplifies and unifies the revenue cycle, helps improve financials and creates greater transparency for patients. Waystar integrates seamlessly with all major practice management, hospital information and EHR systems and can be fully functional in much less time than the industry standard. **Client covers the base package fees, typically $79 per provider per month plus the cost of any patient statements. Revele will cover the extra cost of the advanced reimbursement premium package upgrade which includes many advanced technical features.
• TSYS Revele has partnered with TSYS to address common challenges associated with patient payments. TSYS is fully integrated with eCW and assists practices with payment plans, Credit Card on File (CCOF), and can address many of the issues typically associated with the collection of patient pay balances.
• TITAN Analytics TITAN’s one of a kind solution provides performance insights and comparative peer-to-peer analytics so that practices know where they stand in regards to key performance metrics.
• Dashboard MD Financial & Operational
  In the form of dashboardMD, Revele will provide a plug-n-play reporting suite which includes enterprise roll-up reporting, daily interactive dashboards, scheduled reports via email, performance scorecards, user-defined alerts, predictive analytics, and industry-leading ad-hoc analysis tools.
• MACRA Max Revele provides a service and application designed to maximize MIPS performance. The application is unique in that it tracks all 200+ eligible measures and provides recommendations for individual patient encounters to identify and maximize scoring opportunities. Scores are updated daily, works for all specialties, tracks all scoring categories, is a qualified registry for direct submission to CMS, and interfaces with eClinicalWorks.
• IMO IMO Problem IT is an integrated clinical terminology search tool.
  Learn more at https://www.imohealth.com/. Revele will include if your practice does not already have the solution enabled in your eCW dataset.

We're Professionals

Seriously...

We specialize in working with healthcare organizations like yours and got started over 25 years ago as a medical billing service based out of Missouri. Today, we are a global workforce of over 700 employees with experience across 35+ medical specialties. 

Unlike our competition, we focus on a holistic approach to revenue cycle management by looking at your entire RCM process, your use of eClinicalWorks, and best practices and methodology on how to capture and collect more revenue. I would summarize feedback from our current customers with five points:

1. An integrated EHR and RCM solution closes the loop between clinical and financial operations to deliver optimal RCM performance. 
2. Regardless of geographic distance, Revele is a proactive and solution-oriented member of your back office.
3. Increasing reimbursement starts with experience. Revele's experience in multiple practice settings with coding, billing, and eClinicalWorks is vital to assist your practice with clinical workflows that result in more streamlined collections and reimbursement processes.
4. Partnering with Revele alleviates many administrative burdens including hiring qualified labor in an already competitive job market.
5. A traditional approach to revenue cycle management is no longer effective. Combining ongoing education and coaching with cutting edge tools and technology helps healthcare organizations stay ahead of changes that often disrupt the revenue cycle.

By using revenue cycle strategies and implementing procedures based on the results of our extensive analysis on your revenue cycle, we are confident in our ability to deliver effective results.

Revele was born out of a passion for helping physicians focus less on the complexities of healthcare business and more on the well-being of the patient. 

Healthcare leaders turn to Revele when they:

• Have had it with unnecessary write-offs and denials
• Spend countless hours trying to make sense of multiple reports
• Don't have the resources or expertise to stay ahead of industry changes
• Incredibly high overhead costs

Revele continues to dominate the eClinicalWorks medical billing market because we are very different from other available alternatives:

• In nearly all cases, we offer a 10% cash flow increase guarantee and service level agreements that simply don't exist elsewhere in our industry.
• We are committed to transparency and do not hide our work. We conduct our business in your eClinicalWorks system so you have full access to our work on your claims.
• We won't lock you into a long-term contract. Your contract makes it easy for you to leave us if you aren't satisfied with the results.
• We are a true full-service revenue cycle solution provider. If you are looking for a partial solution, you'll only get partial results.
• No one handles denials better. Our unique methodology has standardized how we work every denial to ensure a success rate unlike anything else in the industry.
• Our certified medical coders are well-versed in multiple specialties and provide training, education, and communicate 1:1 with providers.
• We have, without a question, the most professional and knowledgeable eCW and RCM experts; clients tell us that our extensive resources have been a gam-changer for their practices.
• Your patients have access to skilled patient service representatives to answer patient phone calls with professionalism, courtesy, and empathy.
• You will get the truth about your revenue performance. Our Client Success Team model ensures monthly performance dashboards and reviews are thorough and expose all areas of your revenue cycle.

Statement of Methodology

Simplifying the business of medicine

Revele's methodology is based on the concept of addressing unmet revenue cycle needs and enabling revenue performance management with innovative technology and data-driven performance consulting. Revele's solutions are designed to assist, empower, and guide healthcare professionals through a changing healthcare landscape to deliver the confidence needed to make informed decisions that place the patient at the center of healthcare.

While service companies generally aim to create happy customers and look forward to contract renewal, product companies thrive on innovation. While Revele is a service company, customer satisfaction and retention isn't enough. Our need to innovate derives efficiencies and continuously creates value for our customers. Great service will never go out of style and customer service will not be sacrificed for automation.

Our Commitment to Your Success

Revele is made up of a global team of revenue cycle professionals that continue to carry out and demonstrate a sincere commitment to the success of your practice. One of the facets that distinguish Revele from its competitors, is the fact that Revele delivers complete, end-to-end RCM services including many overlooked functions that are not typically addressed by Revele's competitors.

This idea has been reinforces by a recent situation where a former Revele RCM client left Revele due to acquisition by another system. After experiencing the service level from the acquisition group's RCM partner, the Revenue Cycle Manager from the previous Revele client made the following remark, "I had no idea how much of the revenue cycle Revele was handling until they weren't."

His staff had to pick up many extra duties that Revele was handling but the new RCM firm would not. Not only has the former client returned to Revele, but they also brought along additional clinics statewide from the acquiring system. Revele provides an end-to-end solution because of our commitment to client success.