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Executive Summary
A U.S. government shutdown presents a significant and multifaceted business risk to medical practices that extends far beyond the closures of federal agencies. This guide provides a strategic framework for C-suite executives, physicians, and operational leaders to understand, prepare for, and mitigate the impacts of a funding lapse on their organizations. While core revenue streams from Medicare and Medicaid are secure in the short term due to their status as mandatory spending, a shutdown introduces critical operational and financial challenges that require proactive leadership.
The primary risks are twofold. First, practices will face immediate operational friction due to the furlough of substantial portions of the workforce at key agencies, including the Centers for Medicare & Medicaid Services (CMS), the Department of Health and Human Services (HHS), and the Occupational Safety and Health Administration (OSHA). This leads to a standstill in regulatory rulemaking, a halt to new provider enrollment, the suspension of routine audits, and a general reduction in administrative support. Second, a prolonged shutdown of more than 30 days creates a material risk of a liquidity crisis. The administrative contractors that process Medicare Fee-for-Service (FFS) claims operate on discretionary funding, which may be exhausted in an extended impasse, leading to significant delays in provider reimbursement.
These direct impacts are compounded by disruptions to the broader public health infrastructure, including the Centers for Disease Control and Prevention (CDC) and the National Institutes of Health (NIH), and by the economic strain placed on patients and staff who are federal employees or have family in federal service.
Effective preparation hinges on three core strategies:
- Financial Fortification: Stress-test cash flow scenarios based on a potential 30- to 90-day delay in Medicare FFS receipts, build adequate cash reserves, and secure lines of credit well in advance of a potential shutdown.
- Proactive Communication: Implement a crisis communication plan with pre-scripted, reassuring messages for both staff and patients to maintain trust and ensure continuity of care.
- Compliance Vigilance: Use the pause in external enforcement to strengthen internal compliance programs and prepare for the inevitable backlog of regulatory activity that will follow the restoration of government funding.
By adopting a proactive posture, medical practice leadership can navigate the uncertainty of a government shutdown, protect their revenue cycle, ensure operational continuity, and reinforce the financial resilience of their organization.
Introduction: Beyond the Headlines – Why a Government Shutdown is a Critical Business Risk for Your Practice
The prospect of a U.S. government shutdown is often framed as a political issue confined to Washington, D.C. For medical practice executives, physicians, and operational leaders, however, this view is an incomplete perspective. A shutdown is not a distant political event; it is a direct and measurable business risk with the potential to disrupt revenue cycles, inject uncertainty into regulatory compliance, destabilize the healthcare workforce, and impact patient care. When the federal government ceases non-essential operations, the ripple effects extend far beyond federal agencies, creating a complex and challenging environment for healthcare organizations nationwide.
The frequency of these funding impasses has transformed them from rare occurrences into a recurring feature of the American political landscape, making preparedness an essential component of modern practice management. Leadership teams can no longer afford to react to shutdown news as it breaks. Instead, they must adopt a proactive posture, understanding the specific mechanisms of a shutdown and implementing strategic contingency plans to mitigate its impact.
This report moves beyond reactive anxiety to provide a proactive, strategic framework for risk mitigation and operational continuity. It serves as an executive-level playbook, offering a clear-eyed analysis of the multifaceted threats a shutdown poses to medical practices and delivering actionable intelligence for C-suite leaders and their management teams. The goal is to empower healthcare organizations to navigate the impending storm with foresight, resilience, and control, transforming a period of uncertainty into an opportunity to strengthen financial and operational foundations.
I. Understanding the Landscape: A Primer on U.S. Government Shutdowns
To effectively prepare for a government shutdown, leaders must first understand the legal, procedural, and historical context that defines these events. A shutdown is not a random failure, but a specific outcome of the U.S. budget process, governed by a century-old law and shaped by decades of political precedent.
What Constitutes a Shutdown? The Legal and Procedural Framework
A U.S. government shutdown occurs when Congress fails to pass the 12 annual appropriations bills required to fund federal agencies for the upcoming fiscal year, which begins on October 1.1 In the absence of an approved budget or a temporary funding measure, a critical law known as the Antideficiency Act comes into effect.3 Originally passed in 1884 and amended over the years, this Act prohibits federal agencies from spending or obligating funds that have not been appropriated by Congress.3
This legal prohibition requires agencies to initiate a formal process of ceasing all functions that are not deemed "essential" or "excepted."2 The distinction between these categories is paramount:
- Essential or Excepted Activities: These are functions legally authorized to continue during a funding lapse. They primarily include activities necessary for the safety of human life, the protection of property, and national security.8 Employees performing these duties—such as air traffic controllers, active-duty military personnel, federal law enforcement, and those providing in-hospital medical care—are required to report to work but will not receive pay until the shutdown ends.2
- Non-Essential Activities: All other government functions are considered non-essential and must be halted. Federal employees in these roles are placed on a mandatory, unpaid leave of absence known as a "furlough".2 Furloughed employees are legally barred from performing any work-related duties, including checking email, until funding is restored.8
The modern, disruptive nature of government shutdowns is a relatively recent phenomenon. Prior to the 1980s, federal agencies often continued to operate during funding gaps with the expectation that Congress would retroactively approve their funding.7 This changed dramatically following a series of legal opinions issued in 1980 and 1981 by then-Attorney General Benjamin Civiletti. These opinions reinterpreted the Antideficiency Act to strictly require the cessation of non-essential government operations during any funding gap.8 This legal reinterpretation fundamentally altered the appropriations process, transforming budgetary disagreements into high-stakes events with the power to affect significant portions of the federal government.
To avert a full shutdown, Congress often passes short-term funding bills known as Continuing Resolutions (CRs). These measures typically extend government funding at current levels for a limited period, buying more time for lawmakers to negotiate a full-year budget.1 However, disagreements over the terms of a CR itself can also trigger a shutdown, making these temporary fixes an unreliable safeguard.
Historical Precedents and Key Lessons for Healthcare Leaders
Examining past shutdowns provides critical context for understanding their potential duration, severity, and the nature of their economic impact. The impetus for these events is often rooted in significant disagreements over policy and spending, and the resulting economic impact can be substantial, underscoring the unpredictable nature of the risk that practices must prepare for.1 This history demonstrates that shutdowns are a recurring risk that can span from several days to over a month, requiring leaders to model contingency plans for various scenarios.
Table 1: A Historical Snapshot of Major U.S. Government Shutdowns
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|
|
|
Dates
|
Duration (Days)
|
Administration
|
Primary Cause/Conflict
|
Dec. 16, 1995 – Jan. 6, 1996
|
21
|
Bill Clinton
|
Disagreements over spending cuts, including proposed changes to Medicare and Medicaid funding 3
|
Oct. 1 – Oct. 17, 2013
|
16
|
Barack Obama
|
Dispute over funding and implementation of the Affordable Care Act (ACA) 2
|
Dec. 22, 2018 – Jan. 25, 2019
|
34
|
Donald Trump
|
Impasse over funding for a wall on the U.S.-Mexico border 5
|
Key events and their lessons include:
- 1995-1996 (Clinton Administration): This 21-day shutdown, at the time the longest in history, was rooted in a conflict over major spending cuts and became a stark example of how healthcare policy can become a central point of contention. An estimated 800,000 federal employees were furloughed.11 Critically for the healthcare sector, this shutdown resulted in more than 10,000 Medicare applicants being turned away each day, a direct disruption of patient access to benefits.2
- 2013 (Obama Administration): Lasting 16 days, this shutdown was explicitly triggered by a dispute over the Affordable Care Act (ACA). It demonstrated how a shutdown could be leveraged to target major healthcare legislation. The economic consequences were severe, with an estimated 850,000 employees furloughed and a cost to the U.S. economy of approximately $24 billion, shaving at least 0.6% off annualized fourth-quarter GDP growth.6
- 2018-2019 (Trump Administration): The longest shutdown in U.S. history spanned 34 full days and was a "partial" shutdown, as some appropriations bills had already been passed.5 It directly impacted 800,000 federal workers, with 380,000 furloughed and another 420,000 working without pay.1 The Congressional Budget Office (CBO) estimated it cost the economy $11 billion, of which $3 billion was permanently lost, highlighting the lasting economic damage these events can cause.1
For healthcare leaders, the key takeaway from this history is twofold. First, shutdowns are not abstract economic events; they have tangible, direct consequences on healthcare operations and patient access. Second, their duration is dictated by political dynamics, not economic calculation, making them inherently unpredictable. This unpredictability necessitates robust, scenario-based financial and operational planning that can withstand a disruption lasting weeks, not just days.
II. The Ripple Effect: Analyzing the Shutdown's Impact on Medical Practice Operations
A government shutdown triggers a cascade of disruptions that affect nearly every aspect of a medical practice's environment, from its primary revenue streams and regulatory obligations to the stability of its workforce and the health of its patient population. Understanding these interconnected impacts is the first step toward developing an effective mitigation strategy.
The Financial Frontline: Medicare and Medicaid Reimbursement
The most immediate concern for any medical practice is the continuity of its revenue cycle. While the structure of federal spending provides a crucial buffer for Medicare and Medicaid payments, significant risks emerge, particularly in the event of a prolonged shutdown.
- Core Stability (The Short-Term View): Medicare and Medicaid are classified as "mandatory spending" programs. Their funding is authorized by permanent law and is not subject to the annual appropriations process that funds federal agencies.2 Consequently, the U.S. Treasury can continue to issue payments for benefits and provider reimbursements even during a shutdown. For the first few weeks of a shutdown, practices should expect claims to be processed and payments to be made without significant interruption.9
- The Hidden Risk (The 30-Day Cliff): The stability of the payment system is contingent on the operational capacity of the contractors that run it. While the Treasury provides the funds, the administrative infrastructure—including the Medicare Administrative Contractors (MACs) that process claims—is funded by discretionary appropriations. According to agency contingency plans and industry analysis, a shutdown lasting a month or less is unlikely to disrupt this process. However, a shutdown that extends beyond 30 days creates a substantial risk that some MACs could exhaust their operational funds. This would lead to significant delays in Medicare Fee-for-Service (FFS) payments, creating a potential liquidity crisis for practices heavily reliant on this revenue stream.14 It is important to note that payments to Medicare Advantage (MA) plans are made directly from the Treasury on a capitated basis and are not expected to be affected, regardless of the shutdown's length.14 This distinction means that a practice's financial risk during a prolonged shutdown is directly correlated with its specific payer mix.
- Administrative Friction: Even if payments continue, the furlough of a large percentage of federal staff creates significant operational hurdles. The Department of Health and Human Services (HHS) contingency plans anticipate furloughing approximately 45% of its staff, while the Centers for Medicare & Medicaid Services (CMS) plans for a 49% reduction in staff.13 This dramatic reduction in personnel will halt or slow numerous administrative functions critical to practice operations, including:
- Suspension of new provider enrollment and certification activities.19
- Cessation of routine services, such as benefit verification for patients and the issuance of replacement Medicare cards.2
- Increased wait times and reduced availability of support from CMS hotlines and personnel.13
The Regulatory Standstill: Navigating Agency Slowdowns
A shutdown brings most federal regulatory and compliance activities to a halt, creating both a temporary reprieve and a significant long-term risk for medical practices.
- CMS and HHS: With nearly half their workforce furloughed, these agencies will cease all non-essential work. This directly impacts practices by:
- Delaying Rulemaking: The drafting, review, and publication of crucial regulations, such as the annual Medicare Physician Fee Schedule or other payment rules, will be delayed if a shutdown coincides with these activities. This can leave practices in a state of uncertainty regarding future reimbursement rates and billing requirements.14
- Pausing Approvals and Oversight: CMS will likely suspend the review and approval of state plan amendments and waivers, potentially delaying the implementation of state-level Medicaid programs that practices rely on.14 Routine survey, certification, and audit activities will also be postponed.20 This creates a "compliance paradox": while the threat of an immediate audit recedes, the underlying compliance obligations remain. Practices that relax their internal vigilance do so at their peril, as a post-shutdown period is likely to bring a surge of pent-up regulatory activity as agencies work to clear their backlogs.22
- Occupational Safety and Health Administration (OSHA): OSHA's operational capacity is drastically reduced, with contingency plans indicating that staffing levels will drop to a skeleton crew of approximately 372 employees from a normal level of 1,934.24
- Enforcement Focus: The agency's activities will be strictly limited to responding to "emergencies involving the safety of human life or protection of property." This means OSHA will only investigate workplace fatalities, catastrophes, and situations of imminent danger.24
- Suspended Activities: All routine activities, including planned or unannounced inspections and the investigation of whistleblower complaints, will be suspended for the duration of the shutdown. This suspension does not apply to the 26 states and territories that operate their own OSHA-approved state plans, which will continue to operate normally.24
Public Health Ecosystem Disruptions
Medical practices do not operate in a vacuum; they are part of a broader public health ecosystem supported by federal agencies. A shutdown degrades this vital infrastructure, with significant indirect consequences.
- Centers for Disease Control and Prevention (CDC): While core functions like immediate outbreak response and the 24/7 emergency operations center will continue, the CDC is forced to furlough a significant portion of its staff (recent contingency plans estimate between 59% and 69% of staff will be furloughed).16 This will suspend crucial support activities that practices and public health departments rely on, including technical assistance to state and local health partners, the analysis of non-urgent surveillance data, and most public health research.16
- National Institutes of Health (NIH): The NIH Clinical Center will continue to provide care for its existing patients, but it will be prevented from admitting new patients into clinical trials unless deemed medically necessary by the director.2 Furthermore, the NIH will halt the processing of new research grant applications.2 This disrupts the pipeline of medical innovation and can have long-term effects on academic medical centers and research-focused practices that partner with the NIH.
- Health Resources and Services Administration (HRSA): A shutdown will delay the awarding of grants for numerous programs that support the healthcare safety net and workforce development. This includes funding for community health centers, maternal and child health block grants, and the National Health Service Corps.16 For Federally Qualified Health Centers (FQHCs) and other practices that depend on this funding, a shutdown can create immediate and severe financial strain.
Table 2: Federal Health Agency Operational Status During a Shutdown
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|
|
|
Agency
|
Operational Status
|
% Staff Furloughed (Approx.)
|
Primary Impact on Medical Practices
|
CMS
|
Partially Furloughed
|
49%
|
Payments continue short-term; risk of FFS payment delay >30 days. Halt on new rules, provider enrollment, and routine audits. 13
|
HHS
|
Partially Furloughed
|
45%
|
Broad slowdown in regulatory and administrative functions; reduced support for grant-funded programs. 16
|
OSHA
|
Minimal Operations
|
~81%
|
No routine inspections or whistleblower investigations. Response only to fatalities and imminent danger. 24
|
CDC
|
Partially Furloughed
|
69%
|
Outbreak response continues. Halt on technical assistance, non-urgent surveillance, and public health research. 16
|
NIH
|
Minimal Operations
|
~78%
|
Existing patient care continues. Halt on new clinical trials and processing of new research grants. 16
|
HRSA
|
Partially Furloughed
|
48%
|
Delays in awarding grants for community health centers, workforce development, and maternal/child health programs. 16
|
The Human Element: Workforce and Patient Stability
The economic shock of a shutdown directly affects both the healthcare workforce and the patient population, creating a two-front challenge for medical practices.
- Workforce Impact: A shutdown creates an immediate liquidity crisis for the hundreds of thousands of federal employees and active-duty military personnel who are either furloughed or forced to work without pay.29 While a 2019 law guarantees they will receive back pay once the shutdown ends, this does not alleviate the short-term financial strain of meeting mortgage payments, bills, and daily expenses.5 For a medical practice, this means that any staff members who are military spouses or have family members in federal employment will be under significant financial and emotional stress. This can lead to decreased productivity, increased absenteeism, and a general decline in morale, impacting the entire practice environment 29
- Patient Population Impact: The financial stability and health of a practice's patient base can be directly eroded by a shutdown.
- Financial Strain: Patients who are federal workers, military members, or government contractors will face immediate cash flow challenges, which may lead to delays in paying co-pays, deductibles, and outstanding medical bills.
- Insurance and Access: While the ACA Marketplace enrollment platform (healthcare.gov) continues to function using user fee carryover funds, shutdowns often become entangled with legislative debates over healthcare policy, such as the extension of ACA premium subsidies. This creates uncertainty and anxiety for patients relying on these programs for affordable coverage.19
- Social Determinants of Health: A shutdown can severely disrupt critical safety-net programs that impact patient health. Funding for the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) can be exhausted almost immediately, cutting off nutritional support for vulnerable families.1 The Supplemental Nutrition Assistance Program (SNAP) typically has a 30-day funding buffer, but a prolonged shutdown would threaten food security for millions.2 For practices serving these populations, the result can be a worsening of chronic conditions and an increased demand for acute care services.
III. Proactive Leadership: A Strategic Playbook for Shutdown Preparedness
Facing the multifaceted risks of a government shutdown requires more than a reactive, wait-and-see approach. Effective leadership involves proactive planning across financial, operational, and communications domains. The following playbook provides a strategic framework for medical practices to build resilience and maintain control in an uncertain environment.
Fortifying Your Financial Position: Cash Flow Management
The primary defense against the financial disruption of a shutdown is a robust and liquid balance sheet. The goal is to create a financial cushion that can absorb potential revenue delays without compromising core operations.
- Stress-Test and Build Cash Reserves: The most critical preparatory step is to model the financial impact of a prolonged shutdown. Analyze your payer mix to determine the percentage of your revenue derived from Medicare Fee-for-Service (FFS). Based on this analysis, create financial forecasts for a 30, 60, and 90-day delay in these specific receipts. This stress test will reveal your practice's vulnerability and quantify the amount of cash reserves needed to cover essential operating expenses (payroll, rent, critical supplies) during such a period.38
- Secure Lines of Credit: Do not wait until a shutdown is imminent to secure financing. Proactively establish or expand a business line of credit with your financial institution. Lenders are more likely to offer favorable terms when the economic outlook is stable. A pre-approved line of credit provides a vital backstop, ensuring access to capital if a shutdown extends beyond your cash reserves.38
- Optimize Revenue Cycle: In the weeks leading up to a potential shutdown, intensify efforts to accelerate your existing revenue cycle. Focus on collecting outstanding balances from commercial payers and private-pay patients. Consider implementing or promoting online payment portals to expedite patient payments. Automating invoicing and follow-up processes can also improve efficiency and reduce delays in your non-federal revenue streams.38
- Manage Payables Strategically: Open lines of communication with your key vendors and landlords. Inform them that you are engaging in contingency planning and inquire about the possibility of flexible payment terms in the event of a federally induced revenue delay. Differentiate between critical and non-critical payables, and develop a prioritized payment plan to conserve cash for essential obligations in the event of a prolonged shutdown.
Developing a Crisis Communication Plan
During a period of uncertainty, clear, consistent, and proactive communication is crucial for maintaining the trust of both your staff and patients. A well-defined crisis communication plan prevents misinformation and reduces anxiety.
- Establish the Framework: Designate a small, empowered crisis communication team, including a primary spokesperson (often the practice administrator or lead physician). Identify all key stakeholder groups, including providers, clinical staff, administrative staff, patients, vendors, and any affiliated hospital or health system partners.40
- Internal Communications: Your employees' primary concerns will be the stability of the practice and the security of their paychecks. Your messaging must be confident and reassuring.
- Pre-scripted Message for Staff: "Our leadership team is actively monitoring the potential federal government shutdown. We want to assure you that our practice has a robust contingency plan to ensure operational continuity. At this time, all practice operations, staff schedules, and payroll will continue as normal. We are financially prepared to manage potential disruptions. We will provide regular updates via [email/intranet]. To ensure we all provide consistent and accurate information, please direct any external questions to." (Derived from principles in 42).
- Patient Communications: Patients will be concerned about whether their appointments are cancelled, if their insurance is still valid, and how billing will be handled. Your messaging should be simple, clear, and focused on continuity of care.
- Pre-scripted Message for Patients (for website, patient portal, and front desk staff): "We are closely monitoring the situation in Washington regarding a potential U.S. government shutdown. Please be assured that [Practice Name] will remain open and fully operational to serve your healthcare needs. All scheduled appointments will proceed as planned. We do not anticipate any immediate impact on your Medicare or Medicaid coverage for services at our practice. We will post any important updates on our website." (Derived from principles in 41).
- Monitor and Adapt: Utilize a multi-channel communication strategy (including email, website banners, patient portal messages, and social media updates) to effectively reach all stakeholders. Monitor patient inquiries and social media to identify and quickly correct any rumors or misinformation.40
Navigating Compliance in a Vacuum
While a shutdown pauses most external regulatory enforcement, it does not suspend your practice's underlying compliance obligations. The correct strategy is to use this period to strengthen your compliance posture in anticipation of a post-shutdown surge in activity.
- Maintain Internal Vigilance: Continue all scheduled internal auditing and monitoring activities related to billing, coding, HIPAA, and OSHA standards. This "quiet period" is an ideal opportunity to self-identify and remediate potential compliance gaps without the pressure of an active external audit.45
- Document Everything: Maintain meticulous records of all operational decisions and challenges that arise as a direct or indirect result of the shutdown. For example, document any difficulties in verifying patient eligibility or delays in receiving guidance from federal agencies. This documentation will be invaluable for explaining any performance anomalies to regulators or payers upon the shutdown's end.46
- Prepare for the Backlog: Assume that once funding is restored, regulatory agencies will work aggressively to clear their backlog of audits, surveys, and investigations. Ensure that all compliance documentation is well-organized, up-to-date, and readily accessible. This preparation will enable your practice to respond to post-shutdown inquiries efficiently and demonstrate a consistent commitment to compliance.
Information and Intelligence Gathering
Staying informed with accurate, timely information is critical for making sound strategic decisions. Designate a point person or team to monitor key sources and provide daily briefings to leadership.
- Official Government Sources: The most authoritative information on agency-specific operations can be found directly from the agencies themselves. While the Office of Management and Budget (OMB) has historically aggregated contingency plans, recent guidance indicates that plans will be hosted on individual agency websites.48 Key sites to monitor include:
- HHS Contingency Plan Page: This is the central repository for plans from all HHS operating divisions, including CMS, CDC, NIH, and HRSA.50
- Department of Veterans Affairs (VA) Contingency Plan Page: For practices serving a large veteran population or located near military bases.51
- Industry Association Guidance: National physician and practice management organizations provide invaluable analysis and advocacy tailored to the healthcare sector.
- American Medical Association (AMA): The AMA provides crucial updates on legislative developments and their direct impact on physicians. A shutdown often becomes an "extender event" where the fate of unrelated but critical healthcare policies, such as Medicare telehealth flexibilities, is tied to the passage of a funding bill. The AMA is a primary source for tracking these developments.52
- Medical Group Management Association (MGMA): As a leading voice for practice administration, the MGMA provides operational guidance, checklists, and advocacy resources specifically designed to help practice leaders navigate the business challenges of a shutdown.
Recent shutdown threats have also introduced a new, more severe risk: the possibility of a Reduction in Force (RIF), or permanent layoffs, at federal agencies, rather than just temporary furloughs.30 Should this occur, it would represent a permanent loss of institutional knowledge and capacity at agencies like CMS and HHS. The disruption would not be temporary; it would create a long-term challenge of navigating a smaller, less responsive regulatory landscape, making proactive planning and information gathering even more essential.
Conclusion: Navigating Uncertainty with Strategic Foresight
A U.S. government shutdown is a complex event that poses a significant and multifaceted risk to medical practices. While the core benefit payments for Medicare and Medicaid are protected by their status as mandatory spending programs and are likely to continue uninterrupted in the short term, this surface-level stability belies deeper operational and financial threats.
The primary risks for medical practice leadership are clear. First is the operational friction caused by the mass furlough of federal employees at key agencies, such as CMS, HHS, and OSHA. This will manifest as delays in rulemaking, a halt to new provider enrollment, reduced administrative support, and a pause in routine regulatory oversight. Second, and more critically, is the potential for a liquidity crisis in the event of a prolonged shutdown lasting more than 30 days. At that point, the operational funding for Medicare Administrative Contractors may be exhausted, leading to significant delays in Medicare Fee-for-Service reimbursements that could impact a practice's cash flow.
These challenges are compounded by indirect impacts, including disruptions to the broader public health ecosystem, financial stress on staff and patients connected to federal employment, and the potential for critical policies, such as telehealth flexibilities, to expire as a result of the legislative impasse.
However, these risks are manageable with proactive and strategic leadership. A government shutdown should not be a moment of crisis, but a test of a practice's resilience. By stress-testing financial models, securing adequate cash reserves and lines of credit, implementing a clear and consistent crisis communication plan, and maintaining rigorous internal compliance, practice leaders can navigate this period of uncertainty from a position of strength.
The time for preparation is now. Do not wait for the headlines to dictate your response. The call-to-action for every medical practice leadership team is to convene this week, review this guide, and rigorously assess your financial and operational contingency plans. By doing so, you can ensure your practice is prepared to not only weather the storm but to emerge from it a more resilient and strategically sound organization.
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