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GroupOne Health Source Blog

GroupOne Revenue Cycle Blog 

Insights to guide your practice.


Kathy Kuhn

Kathy Kuhn is the RCM Systems Integrator at GroupOne Health Source. Kathy specializes in helping medical practices optimize their revenue cycle management to overcome patient pay collection challenges. Her areas of focus include proper implementation of collection strategies, patient pay technology, and credit card on file programs.

Email: kkuhn@g1hs.com

Author's Posts

Top 5 Credit Card on File Questions and Answers

by Kathy Kuhn on April 27, 2017

Today the average practice has up to 35% of their revenue coming from patient pay but 81% of self-pay revenues go uncollected. It's no wonder that practices today are turning to credit card on file programs to solve the challenges of patient pay collections. 

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Topics: Revenue Cycle Management, Patient Payments

5 Step Guide: Top Ways to Increase Patient Payments and Boost Practice Revenue

by Kathy Kuhn on March 1, 2017

Patient payments are a vital part of revenue cycle management, but when patients fail to take financial responsibility, doctors and their practices take a hard hit. In fact, according to a report from the American Hospital Association —  since 2000 —  U.S. hospitals have provided more than $502 billion in uncompensated care expenses. More patients are paying higher out-of-pocket costs for medical care expenses than ever before. Here are top ways your practice can increase patient payments that boost your practice's revenue.

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Topics: Revenue Cycle Management, Patient Payments

5 Ancillary Services to Increase Your Practice Revenue

by Kathy Kuhn on February 21, 2016

Looking for new ways to grow your practice and increase revenue? It's not just a matter of drawing in more patients who need the medical services you provide. Many physicians have strategically determined ancillary services that can bring in more money from their existing client base in order to fight the neverending battle of declining reimbursement. 

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Topics: Revenue Cycle Management

Are You Ready for Self Pay Patients in 2016?

by Kathy Kuhn on January 14, 2016

Today's American healthcare consumer is responsible for paying almost 35% of his or her own medical expenses - triple the amount paid out of pocket in 1980. This has led to a major shift in medical practices today focusing more on patient pay strategies. Now that we are in a new year and patients will be back at zero when it comes to meeting their deductibles, practices need to take collecting from patients very seriously or prepare to lose revenue.

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Topics: Revenue Cycle Management, Patient Payments

Protecting Against Credit Card Fraud at Your Practice

by Kathy Kuhn on October 1, 2015

One way healthcare providers increase medical billing collections is by allowing multiple payment options, including credit cards. But it's important that medical billing professionals understand credit card fraud and know how to prevent it. Credit card fraud costs credit card issuers millions of dollars each year, because consumers generally aren't responsible for fraudulent use of their cards.

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Topics: Revenue Cycle Management, Patient Payments

How to Solve the Biggest Problems with Self Pay Patients

by Kathy Kuhn on September 18, 2014

When it comes to self-pay patients there are two kinds. There are patients that have healthcare plans with high deductibles and copays and then there are patients with no health insurance whatsoever. The latter will become less common due to the recent changes under the health reform law. The health reform law includes an individual mandate, requiring every American to have health coverage, with just a few exceptions. With this mandate comes a number of health plans with high deductibles and patients with health insurance that are not familiar with how health plans work. High deductible plus patients that don't understand payment obligations equals an increase in bad debt for your practice.

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Topics: Revenue Cycle Management, Patient Payments

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